Privacy Policy negawin188 —
Malaysia User Data Protection

This Privacy Policy ("Policy") is published by negawin188 and applies to all users who access the negawin188.com website and the negawin188 mobile app. This Policy describes our approach to the collection, use, storage, and protection of your personal data.

Negawin188 operates in compliance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We take this responsibility seriously, as user trust is the foundation of our entire platform operation.

By registering an account or continuing to use the negawin188 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.

Negawin188 collects your personal data through several different methods. Below are the categories of information we collect and how they are obtained:

We do not collect sensitive information such as health data, religious beliefs, or political views unless specifically required by applicable law. All data collection is carried out on the basis of legitimate necessity and kept to a minimum.

The personal data we collect is used exclusively for legitimate and necessary purposes to properly operate the negawin188 platform. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your user account, including the KYC process and identity verification.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Fraud Detection: Monitoring suspicious activity to protect your account from unauthorized access and prevent money laundering.
• Customer Support: Providing technical assistance and responding to your inquiries via live chat, email, and other support channels.
• Platform Improvements: Analyzing usage patterns to improve the user experience, platform performance, and various new features.
• Legal Compliance: Meeting legal and regulatory obligations, including anti-money laundering reporting requirements.
• Service Communications: Sending important notifications related to your account, security, and policy changes via email or in-app notifications.
• Responsible Gambling: Monitoring gameplay patterns to identify and assist users showing signs of problem gambling.

Negawin188 does not sell or rent your personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, we may need to share certain information with the following parties under limited and controlled circumstances:

• Payment Service Providers: Transaction information that must be shared with FPX, local banks, and digital wallet providers to process your deposits and withdrawals.
• Game Software Providers: Minimum technical data required by third-party game developers to ensure a smooth and fair gaming experience.
• KYC Service Providers: Identity information shared with licensed identity verification partners to securely complete the KYC process.
• Statutory Authorities: Information required by law to be shared with government authorities, law enforcement agencies, or regulatory bodies when legally mandated.
• Professional Advisors: Lawyers, auditors, or consultants bound by professional confidentiality obligations in specific contexts.

All third parties that receive negawin188 user data are bound by strict confidentiality agreements and are required to protect that data to the same or higher standard that we apply.

Negawin188 continually invests in comprehensive data security infrastructure to ensure your personal information is always protected. Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected with high-grade encryption protocols.
• Two-Factor Authentication (2FA): An additional security layer that protects your account from unauthorized access even if your password is compromised.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Internal Access Controls: Only specifically authorised negawin188 staff may access user data, and every access is logged and audited on a regular basis.
• Regular Security Testing: Our platform undergoes regular penetration testing and vulnerability assessments conducted by independent security teams.
• Data Recovery Procedure: Automated data backups and disaster recovery procedures ensure service continuity and data integrity under all circumstances.

Negawin188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, account security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can improve performance and navigation. All data is collected in aggregate and anonymized.
• Functional Cookies: Storing your preferences such as display settings, game choices, and notification preferences for a more personalized experience.
• Analytics Cookies: Used to analyze overall usage patterns for service improvement purposes. Analytics data does not contain any personally identifiable information.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or user experience of the negawin188 platform.

Negawin188 retains your personal data for as long as your account is active and for a specified period after account closure, depending on the type of data and relevant legal requirements:

• Identity & KYC Data: Retained for the duration of the active account plus 7 years after account closure, in compliance with anti-money laundering legal requirements.
• Financial Transaction Records: Retained for 7 years in accordance with accounting requirements and applicable tax laws in Malaysia.
• Gaming Data: Retained for the duration of the active account plus 3 years for dispute resolution and audit purposes.
• Communication Records: Retained for 2 years from the date of the last communication for support reference purposes.
• Technical & Log Data: Retained for 12 months for security and technical analysis purposes.

Once the applicable retention period expires, data will be securely deleted or anonymised using industry-standard methods. Anonymised data may be retained indefinitely for statistical analysis purposes, as it can no longer be linked to any individual.

Under the Personal Data Protection Act 2010 and negawin188's policy, you have the following rights regarding your personal data:

Negawin188 is an online entertainment platform exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors under the age of 18.

If we determine that personal data of a minor has been collected without our knowledge — for example through account registration using false information — we will take the following action immediately:

• Suspending the relevant account immediately.
• Deleting all personal data of the individual from our systems.
• Returning any remaining financial balance to the original payment method.
• Reporting the incident to the relevant authorities where required.

Parents or guardians who have concerns that their underage child has accessed the negawin188 platform are requested to contact us immediately via live chat so that appropriate action can be taken without delay.

Negawin188 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or platform improvements. All amendments will be published on this page along with a new effective date.

For material amendments — meaning significant changes that affect how we use or protect your data — we will notify you via email to your registered address or through an in-platform notification at least 14 days before the amendment takes effect.

Continued use of the negawin188 platform after any amendments take effect constitutes acceptance of the revised privacy terms. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the negawin188 support team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get immediate assistance.
• Email: [email protected] — for written enquiries or requests relating to your privacy rights.

For official requests relating to your privacy rights — such as data access or data deletion requests — please include "Privacy Request" in your message subject line to ensure faster processing. All requests will be verified and processed within 14 business days.

This Privacy Policy applies in conjunction with Terms and Conditions and Responsible Gaming Policy negawin188, which together form the comprehensive framework for our platform's data management and security.